PURPOSE:    Procedure for handling complaints.                


  1. An applicant, a certified company or any interested party may lodge a complaint. This procedure is also publicly available on website It is also enclosed with the certificate when issued to each client VRC International have a documented process to receive, evaluate and make decisions on
    complaints. This process is subject to requirements for confidentiality, as it relates to the complainant and to the subject of the complaint

Any complaint received by VRC International in writing or by e-mail or telephone in respect of its functions as a VRC International or a company certified by it, shall be fully reviewed by the CEO and shall be recorded in the complaint register with its nature. The tracking and recording complaints, including actions undertaken in response to them is maintained by CEO in form CA-F-11

If the complaint relates to the certified client:

  1. If the complaint is about certified client management system:
  1. CEO will




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