Every applicant, certified client, or interested party has the right to appeal a certification decision or submit a complaint regarding VRC International's certification services.
Appeals Management
An appeal against a certification decision must be submitted in writing within a maximum of 30 days after the decision is notified. An Independent Ad-Hoc Team that was not involved in the original audit process will be formed to review objective evidence and make a fair final decision.
Complaints Management
Complaints regarding the performance of a certified client or VRC personnel services will have their validity verified within a maximum of 14 working days, followed by corrective action and reporting of the investigation results to the complainant.
